Hi furry pet owners. Unfortunately we've had to come up with some policies that too effect in January. I wanted to go on depth here what those policies are and why we had to make them. Over the years our clientele has gotten bigger, there fore we've had to become more strict on appointments to be on time. Several times we have set up appointment and customers haven't shown up and that same day other clients have called to make an appointment but couldn't accommodate them beca